preordering a product means that it may take some time for the product to be shipped and received by you once you have purchased it, as it is still in the process of being made/i am ordering product based on interest.
i am a small business, run by myself alone, so i unfortunately cannot offer a refund policy. if your item arrives damaged, please do not hesitate to reach out with details and any pictures. i'd be more than happy to set up a refund or send another product!